Planning a move can be overwhelming, but asking the right questions before moving day can help you avoid stress, hidden costs, and unreliable service. Whether you’re working with local movers, coordinating a long-distance move, or comparing moving quotes from different moving companies, it’s essential to understand what you’re getting into.
At All Ways Moving, we want every customer to feel informed and confident before trusting us with their relocation. From verifying credentials to understanding costs and customer service expectations, here’s what to ask before the moving truck shows up.
1. Is Your Moving Company Licensed and Insured?
This should be the first question you ask any moving company. Reputable interstate moving companies-including brands like United Van Lines, College Hunks Movers, and Two Men and a Truck-are registered with the Federal Motor Carrier Safety Administration (FMCSA) and have a U.S. DOT number. Make sure your mover can provide proof of both licensing and insurance.
For long distance movers or out-of-state moving companies, this is especially important. Don’t be afraid to ask for documentation and even check their standing with the Better Business Bureau (BBB).
2. What Services Are Included in My Quote?
Not all moving services are the same. Ask for a written moving quote that outlines:
- Whether the quote is binding or subject to change
- If packing materials like plastic wrap, boxes, and paper are included
- Whether specialty services like car shipping, residential moving services, or storage are available
- How transport will be handled, especially for cross-country movers or state-to-state moving companies
If you’re considering add-ons like self-storage or using U-Haul truck rental or U-Haul pods, make sure your mover can coordinate logistics and clearly define their role.
3. How Will You Handle My Belongings?
Ask about:
- Protection methods for fragile items (e.g., plastic wrap, box truck padding, dollies)
- Experience handling large or valuable items
- Whether the company performs virtual surveys or on-site walkthroughs to assess needs
At All Ways Moving, we tailor every job to the customer, whether you’re moving from a studio apartment or coordinating a multi-home long-distance moving plan.
4. Are There Any Hidden Fees?
Transparency is key. Clarify:
- Pricing models (weight-based, hourly, distance)
- Additional fees for stairs, long carries, or tight access
- Fuel charges, insurance add-ons, or storage fees
Some moving companies charge extra for common services, so always ask if the price quoted is final.
5. Who Will Be Handling My Move?
You’re trusting strangers with your home, so it’s fair to ask:
- Will you use in-house movers or third-party contractors?
- Are employees background-checked and trained?
- Can you provide references or examples of customer satisfaction?
Some van lines outsource moves to different teams, which can result in miscommunication. All Ways Moving uses trained, professional movers who represent our brand from start to finish.
6. What’s the Delivery Window and Process?
For cross-country moving companies or out-of-state relocations, delivery timing is critical. Ask:
- What is your estimated delivery timeframe?
- Do you guarantee delivery dates?
- Is shipment tracking available?
Additional Pro Tips
- Ask about cancellation policies in case your plans change.
- Compare movers using online reviews, BBB ratings, and community feedback.
- If you’re moving from or to a major hub like Houston, New York, Charlotte, or Denver, ask about local partners or coverage.
And don’t forget to ask about payment options-some movers accept credit cards, checks, or offer cash discounts.
Final Thoughts
Moving doesn’t have to be overwhelming. The right moving help begins with asking smart questions and working with a trusted moving company that values transparency, integrity, and excellent customer service.
Whether you’re moving across the street or across the country, All Ways Moving is here to deliver stress-free, dependable service tailored to your needs.
Ready to Move with Confidence?
Get your free moving quote from All Ways Moving today. We proudly serve communities throughout North Carolina with professional, affordable, and reliable service. From residential moving services to long-distance moving, we’ll get you there safely and on time. We provide professional moving services in Jacksonville, New Bern, Havelock, Hampstead, Morehead City, Maple Hill, Pine Knoll Shores, Half Moon, Cedar Point, Holly Ridge, Pinery Green, North Topsail Beach, Belville, Greenville, Surf City, Pollocksville, Crystal Coast, Beaufort, Cyprus Creek, Atlantic Beach, Wellington, Burgaw, Camp Lejeune, Carteret County, Cherry Point, Hubert, Kinston, Maysville, Newport, Oriental, Richlands, Sneads Ferry, Swansboro, Topsail Beach, Wallace and Emerald Isle.
FAQs: Ask These Before Moving Day
1. Do you offer packing services, or should I prepare everything myself?
All Ways Moving offers optional packing services and can provide all necessary supplies, from boxes to plastic wrap.
2. Can I reschedule or cancel my move?
Yes, we offer flexible scheduling and transparent cancellation policies.
3. Do you offer self-storage options?
We can coordinate secure self-storage services as part of your move if needed.
4. What if my delivery is delayed?
We keep you updated throughout your move and provide accurate delivery windows, especially for long-distance moves.
5. How can I verify your company’s license?
We are fully licensed and insured. Our U.S. DOT number is available upon request, and we maintain an excellent rating with the Better Business Bureau.
6. Can you help with a virtual estimate?
Yes! We offer virtual surveys to provide fast and convenient moving quotes.
